pls is there any way out of this problem?

one of my customer obtain money from me and used it to charm my luck. pls show me how to resolve this hardluck and enjoy my business again.
pls are there any possible solution towards this my ploblem. please forgive me for any bad english and show me the way out of this dark.
ur's
Sincerely,
pendus.

Hi there pendus,

Firstly welcome back, its great to see you, secondly I am sorry you feel you have been 'charmed' before we can start to help you resolve this issue we need to look at the situation surrounding it and how you feel you have been affected.

Please give as much information as you can - and do not worry your english is great!!